Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (Only for USA orders, no return for orders outside the USA). 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Label MUST be paid by client. To start a return, you can contact us using the Contact Us page. Please note that returns will need to be sent to the following address: 1000 Windward Ridge Pkwy, Alpharetta, 30005 GA USA.

In the case we send the wrong item ordered and If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question via the Contact Us page.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like cleaning products, leather treatment liquids and all used and damaged items while using them. We also do not accept returns for hazardous materials, flammable liquids. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.