Actuators
How can i buy a replacement for my actuator ?
If you know the model number, brand, or type of your recliner motor actuator, the best option is to look for the exact same match. This ensures proper fit and smooth functionality.
If you’re having trouble finding the right one, don’t worry—we’re here to help. You can contact us or consult your
technician, and together we can determine which models or brands may be compatible with your existing actuator.
Because there are thousands of actuator models on the market,
it’s important to verify compatibility before placing an order. This helps
avoid the frustration of returns and ensures you get the part that will truly
work for your recliner without wasting your valuable time
Switches
My hand controller has an 10-Pin cable, will your switch with two 5-Pin cables replace mine ?
If your hand controller appears to have a round 8-pin or 10-pin plug, it usually means you’re looking at the wrong connection point. That cable should remain plugged in. Instead, trace the cable further down toward the motor system.
In most cases, you’ll find that the 10-pin cable connects to a black control box (circuit box). From there, you’ll see it branch out into two separate 5-pin cables, which are the correct connections for our replacement switch/hand controller.
So, while it may look like your controller uses a 10-pin plug at first glance, the actual replacement typically connects through two 5-pin cables after the control box.
Batteries
My battery didn't last long, is it defective ?
Not necessarily. Most recliner batteries are designed with a specific capacity (shown on the label). Each time you use your hand controller to move the chair, the battery provides power, which is expected and normal. Under typical use, the battery should last a reasonable amount of time before needing a recharge.
However, if your recliner has additional features such as Bluetooth connectivity or a USB charging port, these functions can continuously draw power even when the chair isn’t moving. This can cause the battery to drain more quickly.
In this case, your battery is most likely not defective—you’ll just need to recharge it more frequently to keep up with the extra power demand.