Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by receiving the incorrect motor.
To resolve this promptly, could you please provide your order number, a photo of the item you received, and a photo of the label on the motor you need? This will allow us to ensure we send you the correct replacement. Once we receive this information and once the incorrect motor has been returned we will ship the correct motor to you immediately, or process a refund if that is your preferred option.
To request a refund you have to request it also from the contact us page, since this is only for customer reviews.
We are here to help.
We appreciate your patience and will ensure this matter is resolved as quickly as possible.
https://www.reclinerdoctor.com/pages/support